Journal Report

Journal of Service Management

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Journal Information
Journal Title
Journal of Service Management
Publisher
ISSN
1757-5818
E-ISSN
Database
Journal quality
Domain
Health Sciences, Physical Sciences, Social Sciences
Classification History
Year A+ A B C
2026 ✓ ✓
2025 ✓ ✓
2024 ✓ ✓
2023 ✓ ✓
2021/2022 ✓ ✓
2020 ✓ ✓
2019 ✓ ✓
2018 ✓
A journal may have more than one classification in the same year. All recorded classifications are displayed.
Recent Articles
Why do customers mistreat service employees? The roles of environmental noise, customer depletion, and restorative servicescapes
Pei-Chi Chen
2026-11-17 Pages 1-34
DOI: 10.1108/josm-08-2025-0411
Innovation by different means: exploring perceived firm-innovativeness archetypes
Lola C. Duque, Luis Santamaria
2026-11-13 Pages 1-29
DOI: 10.1108/josm-02-2026-0143
Perceived fairness, accountability and transparency toward ML-based AI service delivery: conceptualization and measurement
Oscar (Hengxuan) Chi, Shizhen Jia, Elena Hwirim Jo et al.
2026-11-12 Pages 1-27
DOI: 10.1108/josm-11-2025-0609
Strengthening service research through replication: contributions, guidelines, and a checklist
Sören Köcher, Yves Van Vaerenbergh, Simon Hazée et al.
2026-11-10 Vol. 37 Issue 6 Pages 293-325
DOI: 10.1108/josm-03-2026-0263
Inside the service work ecosystem: a lived account of young workers
Maria Golubovskaya, Malinvisa Sakdiyakorn, David Solnet et al.
2026-11-9 Pages 1-24
DOI: 10.1108/josm-08-2025-0374
The future workplace: developing the human-machine symbioscape
Laszlo Sajtos, Khanh Bao Quang Le, Nayonika Rachakonda et al.
2026-10-29 Pages 1-24
DOI: 10.1108/josm-11-2025-0643
Understanding the spillover effect of personal AI use on service innovation: the role of psychological capital and conscientiousness
Dustin Maneethai, Wen Chang, Huy Gip et al.
2026-10-26 Pages 1-26
DOI: 10.1108/josm-11-2025-0622
How customer incivility reduces employees’ compassionate service behaviors: the exacerbating role of leader–member exchange
Huy Gip, Richard Currie, Wen Chang
2026-10-6 Vol. 37 Issue 6 Pages 271-292
DOI: 10.1108/josm-05-2025-0238
Reversed conspicuousness: turning conspicuousness upside-down in luxury brands' extended services
Jonas Holmqvist, Jochen Wirtz, Domenic Winfrey
2026-9-29 Pages 1-21
DOI: 10.1108/josm-07-2026-0546
Uncovering affordances for mutualistic value co-creation between humans and nonhuman actors: the ecocentric service ecosystems framework
Mayara Emilia Barbosa Souza, Jorge Grenha Teixeira, Abílio Pereira Pacheco et al.
2026-9-29 Pages 1-32
DOI: 10.1108/josm-11-2025-0630
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Printed: November 13, 2026 06:34