Journal Report

International Journal of Electronic Customer Relationship Management

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Journal Information
Journal Title
International Journal of Electronic Customer Relationship Management
Publisher
Inderscience Enterprises Ltd
ISSN
1750-0664
E-ISSN
1750-0672
Database
SCOPUS
Domain
Health Sciences, Physical Sciences, Social Sciences
Classification History
Year A+ A B C
2026 ✓
2025 ✓
2024 ✓
2023 ✓
2021/2022 ✓
2020 ✓
2019 ✓
2018
A journal may have more than one classification in the same year. All recorded classifications are displayed.
Recent Articles
Same screen, different rules: comparing consumer behaviour across B2C and C2C marketplaces
Xun Xu, Tina Le, Yiming Zhuang
2026 Vol. 1 Issue 1
DOI: 10.1504/ijecrm.2026.10080906
Past, present and future of influencer marketing: a systematic literature review using SPAR-4-SLR protocol and TCCM framework
Monika Tufchi, Nidhi Sinha
2026 Vol. 16 Issue 2/3 Pages 161-217
DOI: 10.1504/ijecrm.2026.157158
The era of digital disintermediation: exploring the impact of e-service quality on customer satisfaction, customer engagement value and brand loyalty in direct to consumer channel
Priyansha Shami, Leena N. Fukey
2026 Vol. 16 Issue 4
DOI: 10.1504/ijecrm.2026.10081926
How customer relationship management improves sustainable business strategy: a bibliometric analysis
Nuryakin N.A., Lalu Supardin
2026 Vol. 16 Issue 1
DOI: 10.1504/ijecrm.2026.10076136
The power of other consumers: herd behaviour,customer experience, impulse buying urge and continuance intentions in fashion online group buying
Kaiyan Zhu, Caroline Swee Lin Tan, Tarun Panwar
2026 Vol. 16 Issue 1
DOI: 10.1504/ijecrm.2026.10075579
Social shopping communities as an enabler of customer experience and brand loyalty within the food industry
Celine C. Gildemeister, Jens K. Perret, Meike Terstiege
2026 Vol. 16 Issue 2/3 Pages 233-261
DOI: 10.1504/ijecrm.2026.157167
CLICK & PAY: discovering impact inside e-commerce shopper personality
Undang Juju, N.A. Nofrizal, Nuradli Ridzwan Shah Mohd Dali et al.
2026 Vol. 16 Issue 1 Pages 25-58
DOI: 10.1504/ijecrm.2026.152087
Developing a model of multi-sensory experiential engagement and its impact on customer loyalty
Hero Isavi, Mina Pouraziz, Bita Jabbarzadeh et al.
2026 Vol. 16 Issue 4
DOI: 10.1504/ijecrm.2026.10081147
Customer knowledge and business performance - the moderating role of firm size in Vietnam
Nguyen Thu Nha Trang, Luu Tien Thuan, Le Thi Thu Trang et al.
2026 Vol. 16 Issue 1 Pages 1-24
DOI: 10.1504/ijecrm.2026.152094
CLICK & PAY: discovering impact inside e-commerce shopper personality
Undang Juju, Nofrizal N.A., Nuradli Ridzwan Shah Mohd Dali et al.
2026 Vol. 16 Issue 1
DOI: 10.1504/ijecrm.2026.10074260
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Printed: November 4, 2026 09:48