Journal Report

Journal of Service Research

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Journal Information
Journal Title
Journal of Service Research
Publisher
ISSN
1094-6705
E-ISSN
Database
Journal quality
Domain
Physical Sciences, Social Sciences
Classification History
Year A+ A B C
2026 ✓ ✓
2025 ✓ ✓
2024 ✓ ✓
2023 ✓ ✓
2021/2022 ✓ ✓
2020 ✓ ✓
2019 ✓ ✓
2018 ✓
A journal may have more than one classification in the same year. All recorded classifications are displayed.
Recent Articles
De-Sludging High-Friction Frontlines: Designing an AI-Mediated Service Gateway for Mental Health
Yi Tang, Kingshuk K. Sinha, Adam Moen
2026-10-20
DOI: 10.1177/10946705261487151
The Fragile Encounter: Service Interaction Vulnerability in Emergency Department Care
Ania Izabela Rynarzewska, Emily C. Tanner, Jeff Tanner et al.
2026-10-20
DOI: 10.1177/10946705261474258
Perceived-Control Salience in Service Recovery: Area-Level Economic Disadvantage and Consumer Disputes
Yulei Li, Zhibin Lin, Michael Hewitt et al.
2026-10-17
DOI: 10.1177/10946705261485818
The Emergence of the Service Techonomy: POPP at the Frontlines and the Rise of AI-Mediated Service Influence
Martin Mende, Valentina O. Ubal, Stephanie M. Noble et al.
2026-10-14
DOI: 10.1177/10946705261488165
Service–Sales Ambidexterity as a Double-Edged Sword: Dual-Path Effects of Frontline Employee Appraisals on Performance
Devin Bin, Keo Mony Sok, Phyra Sok et al.
2026-10-13
DOI: 10.1177/10946705261488275
Coordinating the Frontlines: An Interdisciplinary Agenda for Extending Organizational Frontlines Research
Mahesh Subramony, Markus Groth, Ilias Danatzis et al.
2026-10-8
DOI: 10.1177/10946705261488161
Platform-Based Servitization: Reconciling Competing Growth Logics for Industrial Firms
Anna Salonen, Julia A. Fehrer, Christian Kowalkowski et al.
2026-10-8
DOI: 10.1177/10946705261480987
Navigating Algorithmic Fallibility: Evaluating Implementation and Guidance Strategies in AI-Augmented Service Frontlines
Avishek Lahiri, Ayan Ghosh Dastidar
2026-9-28
DOI: 10.1177/10946705261481651
Customer Relationship Management in the AI Era: A Framework for Intelligent and Ethical Service Management Systems
P. K. Kannan, Hyoryung Nam, Chul Kim et al.
2026-9-28
DOI: 10.1177/10946705261474262
Corrigendum to “Peak Event Self-Scheduling: Implications for Service Demand Management”
2026-9-21
DOI: 10.1177/10946705261492954
Articles retrieved from Crossref.
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Printed: October 28, 2026 09:24