Journal Report

Managing Service Quality

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Journal Information
Journal Title
Managing Service Quality
Publisher
ISSN
0960-4529
E-ISSN
Database
AERES
Domain
Health Sciences, Social Sciences
Classification History
Year A+ A B C
2026 ✓
2025 ✓
2024 ✓
2023 ✓
2021/2022 ✓
2020 ✓
2019 ✓
2018
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Recent Articles
The collective consumption network
Elina Närvänen, Evert Gummesson, Hannu Kuusela
2014-11-4 Vol. 24 Issue 6 Pages 545-564
DOI: 10.1108/msq-08-2013-0159
Addressing complexity and taking a systemic view in service research
Francesco Polese, Cristina Mele, Evert Gummesson
2014-11-4 Vol. 24 Issue 6
DOI: 10.1108/msq-09-2014-0201
The contribution of VSA and SDL perspectives to strategic thinking in emerging economies
Jaqueline Pels, Sergio Barile, Marialuisa Saviano et al.
2014-11-4 Vol. 24 Issue 6 Pages 565-591
DOI: 10.1108/msq-09-2013-0199
Theory of value co-creation: a systematic literature review
Marco Galvagno, Daniele Dalli
2014-11-4 Vol. 24 Issue 6 Pages 643-683
DOI: 10.1108/msq-09-2013-0187
Beyond virtuality: from engagement platforms to engagement ecosystems
Christoph F. Breidbach, Roderick Brodie, Linda Hollebeek
2014-11-4 Vol. 24 Issue 6 Pages 592-611
DOI: 10.1108/msq-08-2013-0158
Research traditions of innovation
Cristina Mele, Maria Colurcio, Tiziana Russo-Spena
2014-11-4 Vol. 24 Issue 6 Pages 612-642
DOI: 10.1108/msq-10-2013-0223
Psychometric sifting to efficiently select the right service employees
John E.G. Bateson, Jochen Wirtz, Eugene Burke et al.
2014-9-2 Vol. 24 Issue 5 Pages 418-433
DOI: 10.1108/msq-04-2014-0091
An integrated-process model of service quality, institutional brand and behavioural intentions
Parves Sultan, Ho Yin Wong
2014-9-2 Vol. 24 Issue 5 Pages 487-521
DOI: 10.1108/msq-01-2014-0007
The mediating role of alliance marketing program creativity on the relationship between alliance orientation and market performance in the services industry
Seongho Kang, Won-Moo Hur, Minsung Kim
2014-9-2 Vol. 24 Issue 5 Pages 522-540
DOI: 10.1108/msq-10-2013-0233
Developing life insurer-insurance intermediary relationships
Tsu-Wei Yu, Mei-Su Chen
2014-9-2 Vol. 24 Issue 5 Pages 455-468
DOI: 10.1108/msq-09-2013-0181
Articles retrieved from Crossref.
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Printed: November 7, 2026 23:51