Journal Report

Journal of Services Marketing

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Journal Information
Journal Title
Journal of Services Marketing
Publisher
ISSN
0887-6045
E-ISSN
Database
ERIH PLUS
Domain
Health Sciences, Physical Sciences, Social Sciences
Classification History
Year A+ A B C
2026 ✓ ✓
2025 ✓ ✓
2024 ✓ ✓
2023 ✓ ✓
2021/2022 ✓ ✓
2020 ✓ ✓
2019 ✓ ✓
2018 ✓
A journal may have more than one classification in the same year. All recorded classifications are displayed.
Recent Articles
When customers cross the line: how anger and emotional intelligence shape service sabotage
Thi Tuyet Tran, Tan Vo-Thanh
2026-11-12 Pages 1-17
DOI: 10.1108/jsm-11-2025-0834
Service participation depth in experiential services: media touchpoints and supportive practices
Hikaru Goto
2026-11-10 Pages 1-11
DOI: 10.1108/jsm-05-2026-0444
The social self in sustainable luxury services: psychological ownership, identification and willingness to use
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2026-11-10 Pages 1-11
DOI: 10.1108/jsm-12-2025-0925
Pet insurance services adoption: how values, reasoning, and insurance literacy shape consumer intentions in an emerging market
Vishwas Gupta, Avinash Rana
2026-11-10 Pages 1-18
DOI: 10.1108/jsm-10-2025-0760
When AI signalling backfires: a threshold model of perceived firm innovativeness
Duy Phan Khanh, Thanh Tiep Le
2026-11-10 Pages 1-21
DOI: 10.1108/jsm-03-2026-0205
When customers mistreat service robots: employee moral appraisals and managerial intervention
Taeshik Gong, Yu-Shan (Sandy) Huang
2026-11-9 Pages 1-27
DOI: 10.1108/jsm-04-2026-0351
Therapeutic engagement across acute care patient journeys: motivational insights on young adults
Kevin Dolgin, Marie-Eve Laporte, Lydiane Nabec
2026-11-6 Pages 1-16
DOI: 10.1108/jsm-07-2025-0464
Action readiness as a means of stimulating behavioral engagement throughout the phygital customer journey
Linnéa M. Chapman, Kathleen D. Vohs
2026-11-5 Pages 1-15
DOI: 10.1108/jsm-01-2026-0056
How gamified fitness services create value: a means-end chains analysis
Hong-Wen Lin, Ya-Cing Jhan, Yu-Ling Lin
2026-10-30 Pages 1-25
DOI: 10.1108/jsm-03-2026-0215
The impact of product return policy on curation subscription
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2026-10-28 Pages 1-21
DOI: 10.1108/jsm-12-2025-0932
Articles retrieved from Crossref.
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Printed: November 12, 2026 01:36