Journal Report

Journal of Service Management (JOSM)

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Journal Information
Journal Title
Journal of Service Management (JOSM)
Publisher
ISSN
1757-5826
E-ISSN
1757-5818
Database
ERIH PLUS
Domain
Not available
Classification History
Year A+ A B C
2026 ✓
2025
2024
2023 ✓
2021/2022
2020
2019
2018 ✓
A journal may have more than one classification in the same year. All recorded classifications are displayed.
Recent Articles
The future workplace: developing the human-machine symbioscape
Laszlo Sajtos, Khanh Bao Quang Le, Nayonika Rachakonda et al.
2026-10-29 Pages 1-24
DOI: 10.1108/josm-11-2025-0643
Understanding the spillover effect of personal AI use on service innovation: the role of psychological capital and conscientiousness
Dustin Maneethai, Wen Chang, Huy Gip et al.
2026-10-26 Pages 1-26
DOI: 10.1108/josm-11-2025-0622
How customer incivility reduces employees’ compassionate service behaviors: the exacerbating role of leader–member exchange
Huy Gip, Richard Currie, Wen Chang
2026-10-6 Vol. 37 Issue 6 Pages 271-292
DOI: 10.1108/josm-05-2025-0238
Reversed conspicuousness: turning conspicuousness upside-down in luxury brands' extended services
Jonas Holmqvist, Jochen Wirtz, Domenic Winfrey
2026-9-29 Pages 1-21
DOI: 10.1108/josm-07-2026-0546
Uncovering affordances for mutualistic value co-creation between humans and nonhuman actors: the ecocentric service ecosystems framework
Mayara Emilia Barbosa Souza, Jorge Grenha Teixeira, Abílio Pereira Pacheco et al.
2026-9-29 Pages 1-32
DOI: 10.1108/josm-11-2025-0630
Fueling service initiative: how AI assimilation shapes employees' proactive service behavior through AI crafting
Chunping Deng, Qing Yu, Yuye Wang et al.
2026-9-24 Pages 1-31
DOI: 10.1108/josm-08-2025-0421
Direct and indirect customer orientation in multi-sided platforms: a stakeholder perspective
Nour Osama Morsy Mohamed, Jan Hendrik Schumann
2026-8-3 Pages 1-23
DOI: 10.1108/josm-11-2025-0582
Biophilic sounds: enhancing healthy food and beverage selection
Megan Phillips, Eduardo Rech
2026-7-17 Vol. 37 Issue 6 Pages 249-270
DOI: 10.1108/josm-10-2025-0530
Rethinking service management for aging societies: Toward an age-inclusive agenda
Seidali Kurtmollaiev, Tor Wallin Andreassen
2026-7-9 Pages 1-19
DOI: 10.1108/josm-05-2026-0421
Guest editorial: Service transformation: key forces, challenges and implications
Janet McColl-Kennedy, Jochen Wirtz, Christoph Breidbach
2026-7-3 Vol. 37 Issue 4 Pages 561-565
DOI: 10.1108/josm-07-2026-618
Articles retrieved from Crossref.
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Printed: October 28, 2026 20:17