Journal Report

Journal of Service Research

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Journal Information
Journal Title
Journal of Service Research
Publisher
ISSN
1094-6705
E-ISSN
Database
Journal quality
Domain
Physical Sciences, Social Sciences
Classification History
Year A+ A B C
2026 ✓ ✓
2025 ✓ ✓
2024 ✓ ✓
2023 ✓ ✓
2021/2022 ✓ ✓
2020 ✓ ✓
2019 ✓ ✓
2018 ✓
A journal may have more than one classification in the same year. All recorded classifications are displayed.
Recent Articles
The Rose and Its Hidden Thorn: Patterning and Evolution of Consumer Vulnerability in Transformative Service Initiatives
Shuai Qin, Xiaolan Chen
2026-11-11
DOI: 10.1177/10946705261502647
Connected Friction—Collectively Designing Service Ecosystems Through Reflexive Relations
Audun Formo Hay, Josina Vink, Dagfinn Mørkrid Thøgersen et al.
2026-11-11
DOI: 10.1177/10946705261492132
Rethinking Customer Service Digitalization: Incongruent Frames and Alignment Mechanisms in Retailing
Jürgen Kai-Uwe Brock, Madeleen van Veen, Victoria Kramer et al.
2026-11-3
DOI: 10.1177/10946705261498173
A Perfect Time to Recalibrate Frontlines Research
R. Gary Bridge
2026-11-3
DOI: 10.1177/10946705261501879
Do Disclosures of Corporate Transformative Service Initiatives Signal Enhanced Financial Outcomes? Moderating Roles of Firm-Level Factors
Ahmed Shahriar Ferdous, Omar H. M. N. Bashar
2026-11-3
DOI: 10.1177/10946705261490028
Collective Sensemaking When Purchasing Complex B2B Services: How Buying Centers Construct and Align Interpretations of Vendor Service Offering
Kofi Osei-Frimpong, Hayford Amegbe, Graeme McLean et al.
2026-10-29
DOI: 10.1177/10946705261496818
The Sound of Good Service: How Dominant and Submissive Language in AI Voice Assistants Shapes Consumer Responses Across Service Settings
Daniel Ruiz-Equihua, Jano Jiménez-Barreto, Jaime Romero et al.
2026-10-29
DOI: 10.1177/10946705261492116
De-Sludging High-Friction Frontlines: Designing an AI-Mediated Service Gateway for Mental Health
Yi Tang, Kingshuk K. Sinha, Adam Moen
2026-10-20
DOI: 10.1177/10946705261487151
The Fragile Encounter: Service Interaction Vulnerability in Emergency Department Care
Ania Izabela Rynarzewska, Emily C. Tanner, Jeff Tanner et al.
2026-10-20
DOI: 10.1177/10946705261474258
Perceived-Control Salience in Service Recovery: Area-Level Economic Disadvantage and Consumer Disputes
Yulei Li, Zhibin Lin, Michael Hewitt et al.
2026-10-17
DOI: 10.1177/10946705261485818
Articles retrieved from Crossref.
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Printed: November 12, 2026 03:58