Journal Report

JOURNAL OF SERVICES MARKETING

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Journal Information
Journal Title
JOURNAL OF SERVICES MARKETING
Publisher
EMERALD GROUP PUBLISHING LTD
ISSN
0887-6045
E-ISSN
0887-6045
Database
Clarivate
Domain
Not available
Classification History
Year A+ A B C
2026 ✓
2025 ✓ ✓
2024 ✓ ✓
2023 ✓ ✓
2021/2022 ✓ ✓
2020 ✓ ✓
2019 ✓
2018 ✓ ✓
A journal may have more than one classification in the same year. All recorded classifications are displayed.
Recent Articles
Phygital customer experience and the adoption of immersive technologies in hospitality: an exploratory study with a value co-creation perspective
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2026-10-27 Pages 1-18
DOI: 10.1108/jsm-07-2025-0445
Advancing phygital service research (PSR): key streams and future research directions
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DOI: 10.1108/jsm-09-2026-1070
Dual-source interactivity and self-construction in phygital retail: outcome pathways
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2026-10-26 Pages 1-22
DOI: 10.1108/jsm-05-2026-0400
Designing phygital tourism experiencescapes for tourist well-being: a transformative service framework
Hasan Hüseyin Erdoğan
2026-10-26 Pages 1-22
DOI: 10.1108/jsm-11-2025-0826
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Elyria Kemp, Nwamaka A. Anaza, Scott Phillips
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DOI: 10.1108/jsm-12-2025-0958
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Policy crisis in service ecosystems
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DOI: 10.1108/jsm-12-2025-0890
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DOI: 10.1108/jsm-01-2026-0089
When recovery goes beyond the focal customer: service recovery in customer-companion contexts
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2026-10-12 Pages 1-17
DOI: 10.1108/jsm-07-2025-0452
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Articles retrieved from Crossref.
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Printed: October 26, 2026 10:02